– ITSM Services –
IT Service Management (ITSM)
|In the recent years most enterprises have been challenged to deliver a consistently higher quality of service, based on either the same or less resources, than in previous budgets.|
When the economy requires this of the company, it is essential that everything is as streamlined as possible, it is worthwhile to consider IT Service Management (ITSM).
We offer the following IT Service Management (ITSM) services.
You are most welcome to inquire about a combination of our services.
Many corporate IT Departments today are being pressured by a larger task amount, that is either not resolved or simply drags on. The reason for this is, that there is not enough time to resolve the tasks within a normal workday. Furthermore it is hard to get all the tasks resolved even with all hands on overtime.
One of the reasons for this happens, is due to the complexity of the tasks an IT Department has to handle, as IT has moved in to every department of the company.
Today, there are several different options to ease the pressure on cost, and the number of tasks an IT Department should handle.
IT Service Management (ITSM) can be of assistance, when the IT Department needs extra resources to solve complex matters, such as preparing for and implementing an ISO/IEC 27001 Information Security Management System (ISMS).
We offer to help as advisors and project managers within the following IT Service Management (ITSM) areas, which could be of help to the IT Department in your company.
One of the worlds most recognized tools for streamlining of the whole organization, is making use of the ITIL framework.
We are able to assist your company to focus and improve your internal processes, and development of better ways to make your company more profitable, by saving time and becoming more efficient.
We make use of ITIL to improve our own business processes that are an integral part of our own ISO/IOC 27001 ISMS certification efforts.
ITIL stands for IT Infrastructure Library and was conceived in 1988 by a British government agency, namely the Office of Government Commerce (OGC).
The purpose of ITIL was to provide public IT departments a place to start, so everyone is not going to reinvent the wheel separately.
Here is a brief overview of some of the criterias necessary, if you want the ITIL framework to help you improve your business processes, and create success in the every day work of most companies.
One advantage of making use of the principles ITIL framework, is that you can save money for the company, since it simplifies and enhances the individual processes within the company.
However, one must understand more ITIL to help service management, achieving an increased level of good service and based on a consistent methodology that is known throughout the world. That even with a framework that fits any company or organization in the world, which gives an overview of the core elements of IT operations and
Although ITIL frame work is a starting point for a uniform approach to changing processes in a company, it is up to each organization on how to go about this task, including forward-looking designs and implements the components of processes and procedures.
In other words, you can with ITIL get ‘all around’ about a problem, and involve all the necessary stakeholders in a company to create value for the end customer, since a change to a process through all necessary lifecycle elements described above until the completed .
In everyday life, this means that one instance. receives an inquiry in his support and help desk, giving rise to a new process (i.e. creating value for the customer) is introduced in the company.
Before the process is complete, it has thus been reviewed by management, maybe even become a product in the company’s portfolio of services, been through implementation and put into operation on some equipment.
This includes in itself an overall ITIL lifecycle.
ITIL the life cycle came automatically start PBA. a single application to the company’s support or help desk, from either an internal user or an end customer that stands to be the same person in the ITIL concept as internal customers are as valuable as a (really) external customer.
Please do not hesitate to contact us for any further information you may need about our Project Management or ITSM Services skills.