– ITSM Services –

IT Service Management (ITSM)

In the recent years most enterprises have been challenged to deliver a consistently higher quality of service, based on either the same or less resources, than in previous budgets.

When the economy requires this of the company, it is essential that everything is as streamlined as possible, it is worthwhile to consider IT Service Management (ITSM).

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We offer the following IT Service Management (ITSM) services.

  • Implementation of ISO/IEC 27001 ISMS solutions and audit preparation
  • 24/7/365 Monitoring and surveillance of services and servers
  • 24/7/365 Cloud Support Service of servers and services placed in Public Cloud solutions
  • Service Delivery Management (SDM)
  • Infrastructure Architecture Design (IAD)
  • Security patching and hardening of servers and services
  • Online backup of On Premise, Private and Public Cloud based servers

You are most welcome to inquire about a combination of our services.

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ITSM and ITIL provides transparency

Many corporate IT Departments today are being pressured by a larger task amount, that is either not resolved or simply drags on. The reason for this is, that there is not enough time to resolve the tasks within a normal workday. Furthermore it is hard to get all the tasks resolved even with all hands on overtime.

One of the reasons for this happens, is due to the complexity of the tasks an IT Department has to handle, as IT has moved in to every department of the company.

Today, there are several different options to ease the pressure on cost, and the number of tasks an IT Department should handle.

IT Service Management (ITSM) can be of assistance, when the IT Department needs extra resources to solve complex matters, such as preparing for and implementing an ISO/IEC 27001 Information Security Management System (ISMS).

We offer to help as advisors and project managers within the following IT Service Management (ITSM) areas, which could be of help to the IT Department in your company.

  • Assisting IT Service Manager (ITSM), where we handle the role of CTO or maybe Operations Manager
  • As a Project Manager within your company, where we prepare all necessary documentation, which will prepare your company for an IT security audit for one of the following ISMS solutions;
  • ISO / IOC 27001 Information Security Management System (ISMS)
  • ISAE 3402 Type 1 + 2 ISMS
  • RS 4400 ISMS
  • RS 3000 ISMS
  • As a Project Manager within your company, when implementing a Software Asset Management (SAM) system, and the necessary methodology and processes to maintain the solution
  • Assistance in implementing ITIL Lifecycle Management in your organization, to provide efficiency and improve your company’s internal cooperation and process speed during every day work
  • Assistance in preparing IT architecture design, based on analysis of your existing technical infrastructure, simplifying and improving the technical setup, either using virtualization, outsourcing or maybe Cloud services

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ITIL Lifecycle Management

One of the worlds most recognized tools for streamlining of the whole organization, is making use of the ITIL framework.

We are able to assist your company to focus and improve your internal processes, and development of better ways to make your company more profitable, by saving time and becoming more efficient.

We make use of ITIL to improve our own business processes that are an integral part of our own ISO/IOC 27001 ISMS certification efforts.

Read more about our certification efforts here.


ITIL improves business processes

ITIL stands for IT Infrastructure Library and was conceived in 1988 by a British government agency, namely the Office of Government Commerce (OGC).

The purpose of ITIL was to provide public IT departments a place to start, so everyone is not going to reinvent the wheel separately.



Criterias if you want to be successful using ITIL

Here is a brief overview of some of the criterias necessary, if you want the ITIL framework to help you improve your business processes, and create success in the every day work of most companies.

  • Management and stakeholder support is a vital factor
  • Budget changes to accommodate the process changes
  • Project approach where you work with the methodology of “from resistance to change”
  • Working with tasks as projects outside the operating organization, using the principles of PRINCE2 or Six Sigma project management
  • Delineation of tasks, so that everything does not have to be changed at once, thereby achieving ‘quick wins’ during the process, which will inspire enthusiasm from participants and stakeholders
  • Achieving management approval and support, so that new principles and processes are implemented “from above”, with clear objectives for both why and how
  • Training employees to follow the new guidelines, procedures, processes and plans
  • Use Continual Service Improvement (CSI) to see if a process can be further improved


Using ITIL best practices

One advantage of making use of the principles ITIL framework, is that you can save money for the company, since it simplifies and enhances the individual processes within the company.

However, one must understand more ITIL to help service management, achieving an increased level of good service and based on a consistent methodology that is known throughout the world. That even with a framework that fits any company or organization in the world, which gives an overview of the core elements of IT operations and

Although ITIL frame work is a starting point for a uniform approach to changing processes in a company, it is up to each organization on how to go about this task, including forward-looking designs and implements the components of processes and procedures.

In other words, you can with ITIL get ‘all around’ about a problem, and involve all the necessary stakeholders in a company to create value for the end customer, since a change to a process through all necessary lifecycle elements described above until the completed .


An example of using ITIL in your daily work

In everyday life, this means that one instance. receives an inquiry in his support and help desk, giving rise to a new process (i.e. creating value for the customer) is introduced in the company.

Before the process is complete, it has thus been reviewed by management, maybe even become a product in the company’s portfolio of services, been through implementation and put into operation on some equipment.

This includes in itself an overall ITIL lifecycle.

ITIL the life cycle came automatically start PBA. a single application to the company’s support or help desk, from either an internal user or an end customer that stands to be the same person in the ITIL concept as internal customers are as valuable as a (really) external customer.


Contact us

Please do not hesitate to contact us for any further information you may need about our Project Management or ITSM Services skills.

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Læs mere

Få et overblik over de forskellige serviceydelser vi tilbyder vores klienter

Læs om hvorledes vores konsulenter rådgiver vores klienter indenfor ISO/IEC 27001 ISMS implementering og it-sikkerhed

Vores konsulenter er certificerede projektledere indenfor Six Sigma, PRINCE2 og Lean med fokus på forberedelse af dokumentation mod en ISO/IEC 27001 ISMS it-sikkerheds revision

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E-mail: info@netquest.pro

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