24/7 Operation & Monitoring

It’s sad when the best technical resources of the company are tired and sluggish, as they participate in a 24 hour guard duty. Here you can outsourcing be the answer, providing both fresh staff during the day and outside normal office hours.

If I go therefore and considering outsourcing of your 24/7 operation and monitoring, we can help you a good start and take over the task.

Contact us about outsourcing of your 24 hour guard duty.

Solutions

Here are some of the things we can offer to monitor for you, besides the fact that are also able to act as your 24/7 helpdesk, which is also one of our specialist services.

• 24/7/365 monitoring of network nodes, such as routers, switches, firewalls, cache servers, loads balancers etc..
• 24/7/365 monitoring applications and special check to specific devices and solutions
• 24/7/365 monitoring of communication lines, including encrypted VPN lines point to point
• 24/7/365 network monitoring, workstation and server security

Read here more about our 24/7 Helpdesk services here.

Reaction and follow-up

Our technical specialists can assist with the following action and service benefits.

• Technical monitoring and measuring every minute, including custom measurements and automated agent-based response actions embedded within first 15 minutes
• Human response within 15 minutes from a problem arises if the problem exceeds 10 minutes before the solution and agent-based response has not solved the problem satisfactorily
• Incident Report preparation for all Enterprise Hosting customers, transmitted by any error of 15 minutes
• Call of application specialists if normal restart of services and application does not work as intended
• Follow-up of technical specialists when error recovery has taken place, so as to ensure that errors are corrected satisfactorily

Service Delivery Management (SDM)

All our Enterprise Hosting customers are automatically assigned to a Service Delivery Manager to ensure that there always be an Incident Report, where all the errors, for example 15 minutes is described in detail where both the cause and consequence hedged.

In regular meetings between the assigned Service Delivery Manager and the client, so that any issues and new initiatives can be turned carefully before implementation.

Click here to read more about our Service Delivery Management Services.

Meet us without any obligations

Click here to get in touch with and send us a message.